GS
Gregory S

1 reviews | Active since Jun 2016

14 May 2020, 11:08

Useless Customer Service

Again - I sit writing a review about Vodacom because if I don't take this route, I don't get a response.

I closed my account years ago to find that I am still being billed - despite having a debit order for the bills.

I paid in full yet you now sit with a R1,000+ account in my name.

I have tried numerous times to contact you and resolve this yet you just ignore. Please advise??

I am contacting from the UK so please do not call the cell number thinking it is an SA number

0
Replies (1)
Vodacom
Vodacom's reply14 May 2020, 13:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team