1 reviews | Active since Jan 2017

05 Jan 2017, 09:53

Useless customer service

<p>I have recently bought two new contract from Vodacom, the latest contract I app**** for online on the 7th of December. it is now the 5th of January and I have been on the phone with them for numerous times already and my contract is still not sorted. Everytime it is hours spent on the phone and then I get told to go into a vodashop and then phone them back afterwards. WHAT IS THE POINT OF ONLINE AND TELEPHONIC SERVICES, this company is useless and I will never upgrade again.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 12:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team