Useless Customer Service

<p>On 19 December 2016 I called Vodacom to give them a month notice, as per policy T's and C's, to cancel my contract at the end of January 2017. </p> <p>This morning after only 11 days, my contract was moved to prepaid. Yip, so much for 30 day / month notice. </p> <p> </p> <p>I was told that a call was logged and that it can take between 3 - 7 days for my account to be activated. Wasnt my fault, but it is my problem. </p> <p> </p> <p>I then got hold of a supervisor named Christene and thought that at least now there is a senior person to speak to. 'Bwhahahahaha'. What a joke. </p> <p>During our initial call we got cut off, and no, I wasnt contacted by Vodacom, I had to try and get hold of her again, keeping in mind that calls are devided between 3 different centres, so trying to get hold of her was a mission. When I eventually got hold of her department, I was told she would phone me back as she was busy. After 65min I called and was told she was still busy with my request. I requested to please speak to her. After 47min of waiting, the call was cut, no surprise here. And nope, no call back. I was informed that she would call me before the end of the day. Yip, as if that will happen the day before a long weekend. Almost 18:00 and no call since 09:47 when the enitial call was made. </p> <p> </p> <p>Out of the almost 15 calls made, about 5 calls were cut, and no, they didnt call me back. I have reached my call limit to the vodacom call centre in one day, trying to get hold of a person. Tried speaking to other managers, but calls are dropped left right and centre. </p> <p> </p> <p>I will have to be stranded with no data, sms or call functionality. Who cares if something happens and I need to make an urgent call. Just another customer complaint. </p> <p> </p> <p>Pathetic. </p> <p> </p>