Useless customer service

<p>I took my son's cell phone into Umhlanga Vodacom Care to get it repired to weeks ago.</p> <p>I have had 10 sms's informing me that they are waiting for spare parts to arrive but nothing else.</p> <p> </p> <p>I have phoned 6 times to try and get a quote for insurance as they need a quote before it is reaired but to no avail.</p> <p>I have spoked with a supervisior Wanda and even the branch manager Malcolm who promised to get back to me but I am still waiting.</p> <p> </p> <p>What type of service is this </p>