Useless customer service

<p>I've called to move my plan down back to the S Plan and was told it would be done on the 1st August I didn't get a notification, and while on roaming, I called vodacom to see what's going on, they said nothing has been done and so I have to be on the higher plan for another month. Was on the line for 2 mins (note, when roaming, 111 is not free, so I have to pay roaming rates while waiting for them to see what's wrong). Was told I'd get an answer in 72hours. 1 week later I called back (again roaming rates) and told that customer service can't help me. So does this mean I'm forced to be on the higher plan due to their **** service??? While still pating roaming rates each time I try to get someone to help??????</p>