Useless customer care service

<p>I have just received the worst service from vodcom customer care. On the 10th of june 3 of my Vodacom lines were suspended because my account was in arrears. The very next morning ****h) of june I made a paid the full outstanding amount and I had to call their customer collections services several times trying to get my lines reconnected. After confirming the payment being made my 1 line was activated after 4 hours. The other 2 lines are still suspended and no one seems to be interested in helping. At their customer care I spoke to a Portia who said she was a supervisor, she flat out refused to help. She didn't want to escalate my call to some one who could help, she refused to track my previous call to see who unlocked my line. The lady also said my account was in arrears, so I asked her how my main line was unlocked if payment wasn't made. I still fail to understand how they unlocked only 1 line, when all 3 lines were suspended yesterday for outstanding balances.</p> <p> </p> <p>I still want an explanation on why 1 line was unlocked if my account is in arrears according to them. Payment was made and all 3 lines should have been unlocked, clearly someone is *****ing up and its inconveniencing my wife as she can't make outgoing calls or send messages. </p> <p> </p> <p>Im very disappointed with the lack of commitment in helping customers, and if this does not get resolved urgently I might not upgrade or take any more contracts with vodacom once my 3 contracts expire</p>