1 reviews | Active since Jun 2017

13 Sept 2018, 17:35

Useless Customer Care e-mail system

My statements for my contract phone had no attachments, I have emailed twice your customer care email address and supp**** the requested info and I am still waiting for my invoices. Can you please send them to me please

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2018, 17:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2018, 18:34
Official

Dear Clinton,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)