JS
James S

1 reviews | Active since Apr 2020

09 Jun 2020, 11:34

Useless customer care and horrific service.

Vodacom incorrectly billed me, then handed me over to debt collects before even sending me the invoice. Vodacom have subsequently retracted and settled the account (after a long protracted fight) BUT will not respond to my inquiry regarding if they have negatively affected my credit record and how this was even able to happen!

DO NOT TRY CALL ME, I NO LONGER LIVE IN SA!

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2020, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team