Useless customer care and follow up

********** upgrade of data contract occurred. Request was made to rectify the issue. Issue was indicated as resolved by Vodacom. Issue was never resolved and no remittance was made to funds debited in accordance with ********** contract. I was never in possession of either the \newly upgraded sim or phone\". Various contac has been made with Vodacom where it was advised to \"just cancel the contract and pay the cancellation fee\" as it would be faster than trying to resolve it. <br> An affidavit and records of communication was submitted to customer care and no further contact was made by Vodacom after various attempts failed. In addition to this, a request was made numerous times to receive account statements per email. This has also not occurred to date. It was also not possible to change arrange this via the website due to an error stating that its not possible. "