JR
Jacques R

1 reviews | Active since Jan 2017

26 Jan 2017, 14:15

Useless customer care

<p>This is the second week of having the joy of calling vodacom NO care centre just to assist with my Upgrade, no one seems to know how the procedures work nor do they really care about calling back after promising to do so. </p> <p> </p> <p>Please do not consider vodacom as your service provider and if you can afford it please cancel your contract and move your business elsewhere, 'we don't need your money anyway' </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team