JT
Jan T

1 reviews | Active since Oct 2015

02 Apr 2024, 17:18

Useless Customer Care.

Vodacom contacted me with upgrade options. The conversation too nearly an hour. I clearly stated that I don't need to upgrade on my data device's. I will however keep the one device and cancel the other as I am retired. They managed to upgrade the wrong number, they also dispatched a device to the scheming consultant. I called them multiple times, but they still upgraded the wrong number. It is not the first time I experienced this scheming behaviour from Vodacom. If you do enquiries, they will give you number, after number to contact, with no solution. I think their customer care is non existent. I will finish my existing contracts, and never deal with them again.

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2024, 07:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team