1 reviews | Active since Aug 2016
Useless credit/invoice department of Vodacom
<p>As from July 2016 when Vodacom has take over business from Autopage I have been contact that I have to pay R 1800.00 for unpaid fees. I told the have paid every month on time eft more as the required monthly fee that I should have paid. They said that they cannot see the payments that I have been made. I faxed and mailed them the proof of payments as from 31 March 2015 till 26 August 2016. I have requested that they must send me the outastanding invoice/s that was not been paid. Untill today I did not reveived it. But on Friday 26 August 2016 they have blocked my phone and send me an sms that I am outstanding with my payment. I have send the proof of ALL the payments but they cannot provide me with the outstanding invoices. They are useless and incompetant!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Vodacom has contact me about my enquiry and they have said that they will pay me back the money that I have paid. I have also asked them to send me my invoices as I have requisted but I have not revceived the invoices and the money is not been paid back to me. I have also told them that I will not pay before every thing is finalised. This morning my phone is been locked and they said that I am R 2000.00 outstanding with my payments!!!!! They does not attend to your request and they do what they want. I am fedup with Vodacom and when my contract expired I am going to switch to an other cell phone company because they does not attend to their customers enquiries and does not compile with their aggreements!!!!!
Good day
Vodacom has contact me about my enquiry and they have said that they will pay me back the money that I have paid. I have also asked them to send me my invoices as I have requisted but I have not revceived the invoices and the money is not been paid back to me. I have also told them that I will not pay before every thing is finalised. This morning my phone is been locked and they said that I am R 2000.00 outstanding with my payments!!!!! They does not attend to your request and they do what they want. I am fedup with Vodacom and when my contract expired I am going to switch to an other cell phone company because they does not attend to their customers enquiries and does not compile with their aggreements!!!!!