Useless costomer service
I did a change of ownership from my business to my personal name, complete with letter on company letterhead, proof of address, proof of banking details and a copy of my ID on 14 JUNE 2019. I received an email from Vodacom to confirm on the same day Fri 2019/06/14 4:06 PM. Up to today they are still billing me under my (closed down) company's name. I have spent literally HOURS on the phone trying to get this sorted, but to no avail. Firstly they ALLWAYS are "experiencing high call volumes" and you spend hours listening to the same repetitive tune. When you do speak to an agent, they transfer you to some other department and then your call gets cut. This has happenned repeatedly. I have given them "1" ratings (there is no option for 0) and they just could not care less!
I have now been told to go back to the vodacom shop to do a change of ownership. This is ridiculous!! IT WAS DONE ON 14 JUNE, with an email to confirm. Why do I have to do it again??!!
Vodacom has STILL not contacted me with regard to the change of ownership, as promised above!
I also cancelled the insurance for my phone on 7 October and received an email as confirmation, stating that I would be CREDITED on the next statement but they are still DEBITING me for insurance!
Vodacom has STILL not contacted me with regard to the change of ownership, as promised above!
I also cancelled the insurance for my phone on 7 October and received an email as confirmation, stating that I would be CREDITED on the next statement but they are still DEBITING me for insurance!