1 reviews | Active since Jun 2016

28 Nov 2018, 07:19

Useless Contracts Department and worse call centre

I am still waiting for a team leader to phone me back, she should have phoned me a week ago, up to date nothing...I moved back to Vodacom, from Telkom, who is the worst service provider that exists but now it seems Vodacom is challenging Telkom to be the worst.

I got a Vodacom contract in April and my Telkom contract expired in October, when I got the Vodacom contract, Vodacom said I can move my Vodacom contract to my Telkom number when Telkom expired.

When Telkom expired, I tried to move my contract over and Vodacom said this cannot be done

When I phoned the call centre last week, they said it can be done but something about a migration or something, I dont care just sort this out

I do not have the time to sort out this mess and need to keep my telkom number, so either fix this on your system or send someone to my house to come and fix this mess

My Telkom number: ********** 48 My Vodacom number: Dont know, but my account number is B ********** - 5

If you cannot move my Vodacom contract to my Telkom number then cancel my Vodacom contract as I then was mislead by Vodacom

Phone me on my vodacom number with a solution that does not include me going to a Vodashop as those idiots are *********** and i do not have the time to go sort out Vodacom mess

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2018, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Nov 2018, 12:19
Official
Dear Walter, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)