pR
popie R
1 reviews | Active since Mar 2021
28 Nov 2023, 08:03
Useless company that cannot resolve any issue while they claim to have the ***** dispute department.
I'm fed up with Vodacom taking money out of my account for reasons I don't understand. I've been complaining, but it doesn't seem like anyone wants to help me with my issue.
I did not purchase a new phone; instead, someone used my information to purchase a phone *****ulently. Now that I'm the one suffering and having to pay the fees associated with reversing the money, you've chosen to access my account using a different reference number.
I'm over this company; please refund the R594.18 that was taken out last night and terminate this *****ulent agreement.
***** dispute is not helping me in any way.
useless company, i cant be complaining about the same thing over and over again since August.
Helpful (0)
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Replies (1)Vodacom's replyOfficial
28 Nov 2023, 09:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2023, 09:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
