Useless Company! NO Customer service!

Absolutely useless staff! Tried to do an upgrade online, could not complete it. Phoned in to do it, took me two tries to actually get it right, or so I thought. According to the people I spoke to I should have taken delivery within 3-5 working days Its been two weeks. So yet again I try to phone customer services, they say RAM has the package, RAM says they sent it back due to incomplete Address. So I phone RAM, RAM has no idea where the package is because they sent it back to Vodacom. Phoned Vodacom again, they have no idea where the package is and have no interest to look for it, or fix the address. But, I cannot cancel the upgrade or amend anything before September, and no one has a clue where the package is!!