USELESS COMPANY

Good day ,

Please can you assist me , Last year October I had done an upgrade telephonically with Vodacom as my contract was up for renewal , I had requested for a dual sim Huawei Nova 10 Se phone as I required the phone for work and personal use . Upon receiving the phone I noticed that I was blocked from using the second sim card .i called Vodacom stating my issue and had the contract cancelled and the phone returned to Vodacom before 7 days of the having the phone Vodacom had sent their courier company to fetch the phone , however they continued charging me for the contract which I had cancelled. However when I had received my statement ,I called vodacom stating my issue and was told to pay the outstanding amount so thereafter they can cancel the contract . This took forever to do and I see that I am still being charged .please go back to all the calls made with regard to this issue and you can see for yourself .

I refuse to pay the outstanding amount , as when I had paid I told them immediately to cancel the contract to which they never did . How unfair is it that I should fit the bill for Vodacom’s useless staff members ?i have requested many occasions to be put through an omsbudsman

I suggest this be resolved unless I take this to court