JH
Janine H
1 reviews | Active since Nov 2019
02 Jun 2021, 16:16
Useless company
I have paid my account that was in arrears on the 24/06 and my account is stillshowing in arrears. I’m at wits end as i try to cancel a contract and now, thanks to VC, i can’t as they have not cleared my payment as yet, and i need to wait for them to fix this (yes, xmas is coming) and only then can i cancel the contract. I have phoned numerous times to get this rectified, to no avail. They are not helpfull at all!
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Vodacom's replyOfficial
03 Jun 2021, 10:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2021, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team