Useless company

I app**** for a contract ( ********** 6040) with Vodacom direct and the lady that assisted me was Lugeshni Pillay i sent through my application on the 16 March 2018 and never got any heads up to say if the documents were recieved funny enough she was always calling to find out if im still interested,and when i finally responded she just kept quiet i then took time to call and find out if she received the documents and she said she did i asked then what was process she said all will be done same day and i would get feedback ASAP! I waited a week she never called,i then called her then she said she was waiting for her M2 creditionals to register the phone,i called again a few days later and asked if she has received the logins she said yes,then asked if since well you are registering the phone has the application been approved? She said yes all is well,all that needs to be done is to register the phone then it could be delivered 3-5working days i must just confirm my delivery adress.......,i waited and waited and waited no response,no update all i have to do is call call call as if im stupid and when i ask her questions she would just respond and say YES Mam on the 27th i called to find out what was happening and if i could change the delivery adress if it would be delivered this week as i will be on leave and unable to receive it ohhhhhhh she said Mam im afraid we cant process ur line because of the price increase that whole package will change and i need to quote u on the new price also im still waiting for My M2 logins when i asked her why did she say she was registering the line whilst knowing that she doesnt have the credentials also why didnt she tell me about the price increase way before sending me a quote i believe Vodacom already knew about the price updates before i sent the application but i was never advised or updated but after waiting for so long and told i should wait for delivery then im told of all this?i have told her to leave the application i will go to another service provider but she asked if i waitied until tuesday i have given her until tuesday to give me feedback of whether i should go to another celluar competitor or not but im truly not happy with her service,you know i have worked for Vodacom before through a leanership and the way my superiors would speak so good of the business it really looked good and the inside looked wow but the ****py service i have recieved is just $*#@**