nJ
nivesh J
1 reviews | Active since Dec 2015
19 Dec 2015, 12:41
useless communication, no accountability
I ordered a contract on-line. Vodacom was meant to deliver. Its a simple concept. The delivery wasn't made and no one can tell me where the package is. I went to clearwater branch twice. The first time the agent genuinely tried to help. But the call centre and manager was useless
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Vodacom's replyOfficial
20 Dec 2015, 09:37Hello nivesh&prishana,
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
This is not in line with the service we wish to offer our customers and Vodacom's aim in achieving service excellence.
We have escalated this matter to our Sales Department and the Retail Support Team which is responsible for Regional Sales at the dealer level as this certainly not in line with Vodacom's aim in achieving service excellence.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback, that we are able to identify areas within our business which requires improvement.
Kindest Regards
Allister
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
This is not in line with the service we wish to offer our customers and Vodacom's aim in achieving service excellence.
We have escalated this matter to our Sales Department and the Retail Support Team which is responsible for Regional Sales at the dealer level as this certainly not in line with Vodacom's aim in achieving service excellence.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback, that we are able to identify areas within our business which requires improvement.
Kindest Regards
Allister
Best regards,
Vodacom's reply20 Dec 2015, 09:37
Official
Hello nivesh&prishana,
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
This is not in line with the service we wish to offer our customers and Vodacom's aim in achieving service excellence.
We have escalated this matter to our Sales Department and the Retail Support Team which is responsible for Regional Sales at the dealer level as this certainly not in line with Vodacom's aim in achieving service excellence.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback, that we are able to identify areas within our business which requires improvement.
Kindest Regards
Allister
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
This is not in line with the service we wish to offer our customers and Vodacom's aim in achieving service excellence.
We have escalated this matter to our Sales Department and the Retail Support Team which is responsible for Regional Sales at the dealer level as this certainly not in line with Vodacom's aim in achieving service excellence.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback, that we are able to identify areas within our business which requires improvement.
Kindest Regards
Allister
Best regards,