MRA
Mr. R A.
1 reviews | Active since Mar 2009
03 Apr 2023, 12:18
useless chatbot
Your Automated support desk is utter useless. I upgraded my vodacom contract in February and the new simcard is still offline. Your automated chatbot keeps going into a look asking if I want my latest account statement, or activate CLIP. I want neither. I need the new SIM card to be activated.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
03 Apr 2023, 12:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2023, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MRA
Mr. R A.'s updateReviewer Update
06 Apr 2023, 08:36Can I get an update on this, please? I am paying for a simcard that I cannot use
MRA
Mr. R A.'s update06 Apr 2023, 08:36
Reviewer Update
Can I get an update on this, please? I am paying for a simcard that I cannot use
MRA
Mr. R A.'s updateReviewer Update
07 Apr 2023, 11:04I am still waiting for this to be resolved.
MRA
Mr. R A.'s update07 Apr 2023, 11:04
Reviewer Update
I am still waiting for this to be resolved.
MRA
Mr. R A.'s updateReviewer Update
07 Apr 2023, 17:34Your support agent is as useless as your support bot and do not honor client's privacy. What a joke this is. Yet you enjoy taking my money
MRA
Mr. R A.'s update07 Apr 2023, 17:34
Reviewer Update
Your support agent is as useless as your support bot and do not honor client's privacy. What a joke this is. Yet you enjoy taking my money
Vodacom's replyOfficial
07 Apr 2023, 17:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, being POPIA compliant, Vodacom will need to authenticate you in order to access your account. You were unwilling to authenticate your account details with Vodacom and ended up disconnected the call. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2023, 17:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, being POPIA compliant, Vodacom will need to authenticate you in order to access your account. You were unwilling to authenticate your account details with Vodacom and ended up disconnected the call. Regards Consumer Website Team
Best regards,
MRA
Mr. R A.'s updateReviewer Update
07 Apr 2023, 17:40Yet you don't understand that my ID number and email address are my own private entity and as such, by law, I am not obliged to give it to anyone. You need to find alternate ways to help your clients.
Will you be held liable if my identity was ******? Probably not.
Will you be held liable if my identity was ******? Probably not.
MRA
Mr. R A.'s update07 Apr 2023, 17:40
Reviewer Update
Yet you don't understand that my ID number and email address are my own private entity and as such, by law, I am not obliged to give it to anyone. You need to find alternate ways to help your clients.
Will you be held liable if my identity was ******? Probably not.
Will you be held liable if my identity was ******? Probably not.