BB
Brunhilde B
1 reviews | Active since Apr 2018
23 Dec 2019, 16:23
Useless cell phone service provider
If I could give no stars I would. You "admin lock" my PREPAID tablet sim card. And dont even bother to send me a notification. Then I have to spend hours everyday on the phone with your customer service to try to resolve your mess. And every day they say it will take up to 24 hours. And everyday I have to phone again because nothing happened. Completely unacceptable. Vodacom, you guys are a joke! Taking my business elsewhere
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Vodacom's replyOfficial
24 Dec 2019, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team