TE
Thea E

1 reviews | Active since Mar 2022

24 Mar 2022, 14:18

USELESS

On the 10th of March I settled my Vodacom account by making a payment with the Easy Pay number provided to me by MBD. Since the 12th of March I have been phoning to get my funds transferred from MBD to Vodacom for my Vodacom cellphone to be re-instated. Every time I phone, I am told that the funds has been transferred to Vodacom and I need to phone them. When phoning Vodacom they refer me back to MBD as they can’t see the funds on their side. Today is the 24th of March and I’m still receiving SMS’s and emails from Vodacom saying my account is not paid. Come month end this is going to reflect negatively on my credit report, as a missed payment, and this is obviously going to influence all the future application I want to process.

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2022, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team