AB
Aishaa B

1 reviews | Active since Dec 2017

12 Feb 2019, 17:11

Useless - can’t even respond to social media or my first hello peter

Haven’t rep**** to my first Hello peter even .... no help no joy . https://www.hellopeter.com/vodacom/reviews/theives- **********

You guys are truly awful. Cancelled contracts and u still billing me cause ur staff are ***********. I asked them to make sure all contracts are added to quotes which isn’t hard. They confirmed and said I wouldn’t have to pay again. Yet I was debited then told it was a mistake , then a statement was sent and I hear there’s a number not cancelled as discussed over and over . And no one is helping me. Social media teams response was to send me my statement. I’m astounded that no one is even trying to assist. Will speak with lawyer and consumer Commision now this is against cpa

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2019, 18:00
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team