SP
Steven P
1 reviews | Active since Aug 2018
21 Mar 2021, 07:43
Useless cancellations department
Ahead of time, I called vodacom cancellations and then asked to cancel a contract that was expired. This was one of those extra numbers/phones they gave free. They assured me that it was cancelled. Guess what, its still active and they still charging. Useless. Just useless cancellations department!!!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Mar 2021, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Mar 2021, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SP
Steven P's updateReviewer Update
23 Mar 2021, 12:15Vodacom has contacted me and is busy with the cancellation. Lets see if it goes through without another issue. So far, good response from Vodacom.
SP
Steven P's update23 Mar 2021, 12:15
Reviewer Update
Vodacom has contacted me and is busy with the cancellation. Lets see if it goes through without another issue. So far, good response from Vodacom.