1 reviews | Active since Aug 2016

05 Aug 2016, 14:27

Useless Callcenter

<p>At 13:00 16/08/05 I got a message. "your Credit Bar has been activated" similtaniously my phone services were blocked. I'd like to add that on the 16/08/04 I thought I was billed incorrectly R84 for my 1gig data contract which I called about and queried. So today I called the call center at 13:00 because I noticed immediately. I keep getting transfered between call departments and I have been told I have insufficient funds in my account and that I owe them money... I got paid on the first. I have more then enough in my account to pay the full 24months of my contract if I needed too. Im canceling my contract. I am over bad service. Ive been blacklisted when applying online for my data contract. This was unfair of Vodacom and now this.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 20:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,