NM
Nthapeleng M
1 reviews | Active since Apr 2021
05 May 2022, 17:57
Useless call centre options
The call centre options do not allow you to talk to an agent however declare that there are high call volumes. How can a customer line not have an option to talk to someone, that's extremely useless! 😕
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Replies (2)
Vodacom's replyOfficial
06 May 2022, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2022, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2022, 11:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply06 May 2022, 11:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted. Regards Consumer Website Team
Best regards,