Useless Call centre Nd Southgate voda4u

I am absolutely annoyed I had a problem with my sim. I went to the vodacom shop. To get some help they advised me to do a sim swap.<br> <br> I paid to do a sim swap and now 6hours later. My sim is not working. <br> So here I sit with a sim card in my phone that hasn't been activated. <br> <br> So I called the very useless call centre where I was told that because I am a contract subscriber I need to go back to the vodacom shop to go and fix my sim.<br> Only prepaid clients can do telephonic sim swaps!<br> <br> I cannot believe that making a contract commitment to vodacom can out me at such a disadvantage.<br> <br> I am extremely disgruntled in the complete failure to deliver service.