RV
Renaldo V

1 reviews | Active since Dec 2009

20 Mar 2017, 12:40

Useless call center employees

<p>I phoned it because I wanted to register for voice password and also because I would like to buy Data for another number on my contract. </p> <p> </p> <p>When the useless thing answered the phone she said you can only buy data from the bank and that the voice password is set up by myself... which I did.. Reapeat the phrase 3 times and then got transfered to this useless "person". This has been a issue for months now that I'm trying to resolve and I don't even know how many times I've asked to get this service activated. Each time a more useless thing answers the phone.</p> <p> </p> <p>I can't believe companies still employ things like this to try an do busienss. I'll be switching from Vodacom to Telkom as soon as my contract is over. Been a customer for about 10 years but fed up with this useless service that you offering. Get people that can talk and understand english at least in order to assist customers. </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2017, 12:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RV
Renaldo V's update22 Mar 2017, 11:23
Reviewer Update

And NO ONE even phoned me to this point. STILL Useless