Useless

My fiber droped on Tuesday evening on Wednesday morning I contacted vodacom fibre to report the problem.i was told it was an blackout in the area. I phoned a further 5 times during the day and was told the technicians are working on the problem. I phoned again at 19h00 and was told there's no outage and a service request should have been booked. This is totally unacceptable service.