Useless Business and Upgrade Service ***

I requested an upgrade on my contract at a higher value contract to the one I was one. I was told that everything would be sorted out and the phone would be delivered within 24 hours. <br> After over 25 phone calls - of which 10 were made today alone! I have told them to cancel the upgrade and am now considering cancelling my contract I have had with Vodacom since the beginning. They are about to lose a loyal client who has spent easily over R 2 500 000,00 with them.<br> <br> The phone was delivered last week Monday with the wrong ID Number. Obviously the courier could not hand over the device. I was promised DAILY (after calling them!) that this would be sorted out by Sheryl, Amanda, Claudine and various other consultants - who invariably referred me back to Amanda. Despite getting an undertaking that they would call me back - they never called back once. Today Amanda even pretended to not be able to hear my call twice and put down the phone on me - strangely no-one else had that problem today?<br> <br> I was eventually told that the phone would probably be delivered on Wednesday. I don't trust them anymore and have cancelled the upgrade. I am waiting for confirmation of this .....I have recordings