Useless bureaucratic Vodacom service

A call to the 082 135 resulted in more frustration. I cannot access me vodamail account and request that the 2-step verification be removed. Now it needs to be escalated to who ever at Technical services to "investigate" the error. and it will take 3 to 7 working days. it is unbelievable poor service that a simple request needs to be escalated, in the meantime, I cannot do anything. Strange to obtain a vodacom contract took a few minutes, but the fix their own useless system took so long.