1 reviews | Active since Nov 2016

29 Nov 2016, 13:38

Useless beyond mesasure

<p>Been Trying to upgrade a number since friday.. no luck. Some problem and nobody can tell me what it is. Total time spent on the phone clocks just over 2 hours. Now the system is down. Wishing I never had to deal with Vodacom again.</p>

0
Replies (3)
Vodacom
Vodacom's reply29 Nov 2016, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Dec 2016, 16:29
Official

Dear Client We apologise for the service received and have requested the Upgrdes Team to contact you with feedback. Regards

Best regards,

's update02 Dec 2016, 09:36
Reviewer Update

On the 29th you said somebody whould get back to me. Yesterday after not recieving help I canceled the contract and moved to a different network. The rest of the contracts (witch my account amounts to 6k a momth) will be moved in due course. Vodacom is no longer my service provider of choice