Useless at customer service

<p>I tried to upgrade my contract for three weeks. I missed a few calls from Vodacom to confirm my upgrade because I was in meetings. They left messages stating that I should call the upgrades department to confirm my upgrade. I did so and was told that the upgrades department couldn't confirm my upgrade. Someone from the confirmation team would have to call me independently. That was a week and a hslf ago and I'm still waiting. Allegedly this process exists to combat *****. It's ridiculous that Vodacom expects their customers to jump through hoops in order to spend money with them. I've just cancelled my contract and I'm porting to Cell C.</p>