Useless at communication!

<p>Good afternoon,</p> <p>I'm going to lay a complaint here because your call centre is absolutely useless.</p> <p>I've been due for an upgrade since the beginning of April, but I chose to wait for the release of the Huawei P10 before upgrading. I preordered the P10 on your website at 6:58am on Friday 28 April, with the promise of a free P8 included, as well as the first 100 people to preorder receiving a Huawei watch. I have my reference number in the screenshot I took once I'd app**** to preorder the device.</p> <p>I found out this morning that the P10 has already been available to the public, yet I received NO communication from Vodacom about my preorder.</p> <p>I called your Customer Care centre this afternoon, and after 3 phone calls being bounced from department to department for 20 minutes, no one wanted to help me.</p> <p>I want to do my upgrade tomorrow, and I expect said upgrade to be treated as a preorder with the Huawei P8 added.</p> <p>I find the lack of communication, as well as the lacklustre approach of your customer care consultants quite appalling.</p>