Useless Assistance

Try phoning customer services and you get nowhere! Tobi tells you exactly the same info you see on your APP. How is this supposed to help? I bought R100 airtime yesterday and it does not reflect on my balance. I want to know what happened to my R100 and Tobi tells me what balance I have. I CAN SEE THAT on the App and don't need to waste my time and data to find that out! How does one actually get useful assistance? Ridiculous system.