Useless as Hell.

My wife paid our Fibre Bill via EFT on the 29th April 2021 for R840. When we pay our fibre is paid it normally clears in 2 days.

Upon checking my account I am told by Vodacom that I am in Arrears on my account.

I mailed *** last night to query the account as it went from R893 to now R951.92 and it seems to be going up R10 each day but we have paid. I keep getting called by the IVr and it's annoying as I sent the proof of payment to Vodacom on the address above as well as to customer care. Vodacom is really messing me around. I also indicated to Somaya Adam's in last week that I am not canceling my fibre but also no response on that. Can Vodacom please advise as to why our payments are not reflecting and why does my bill go up R10 a day. My account number is I***-5. *** was mailed on Monday evening with the proof of payment and no response