KS
Kerry S

1 reviews | Active since Jul 2011

30 Jul 2016, 08:01

USELESS AS ALWAYS

<p>Go into to upgrade my contract to get the S&7 Combo deal. Not sure why I expected it to be a smooth process. System has a technical issue and cant process any combo deals. IT are working on the problem and have no idea when it will be resolved. </p> <p>Why they cant make a plan and still help their customer talks volumes about Vodacoms attitude towards customer service.</p> <p> </p> <p>Overall my experience of Vodacom IT systems from their Website through to the Cell Phone App is very poor.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2016, 05:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,