Useless Arrogant ****ty Service Provider

I have spoken to NUMEROUS Call Centre Agents regarding an issue on my account when I changed my banking details and my debit date, the Consultant did not advise me that they would be deducting 2 installments instead of 1 due to the fact that I changed the debit date. If I had known this, I would most certainly not have changed the date. I get an sms saying I need to pay R 100-97 for the payment I reversed (due to the fact that this was not disclosed with me, thus not budgeted for) I phoned back once again, sadly to be constantly interrupted by the rudest most arrogant woman, who doesn't even give me a chance to finish my sentence or explain my unhappiness. After I spoke to a Team Leader in the Accounts Department, he told me that he can't do anything about that as I have no proof that the Vodacom Consultant didn't disclose all the necessary information to me regarding the change of debit date. I told him, (to save myself from a heart attack from being FUMING) that I would pay the R 100-97 this afternoon but would NEVER advise anyone to use Vodacom as their Service is the worst Service I have ever received after being a loyal Customer for all of 15 years!! At 14:35 I make the internet payment for R 100-97 to Vodacom and the notification is sent via e-mail to ********** 17:15 I get an sms that Vodacom has suspended my account because I did not pay the R 100-97 WHAT THE HELL????? I phoned the Call Centre whom refuses to help me even if I am willing to resend them the proof of payment, because their system still shows an arrear amount. So, Accounts Department - what happened to "Mam, we see the payment on our side within 15 minutes after you made it, and immediately allocate the money"???? Now, I am stuck with a suspended line, due to NON-DISCLOSURE from Vodacom and an absolute lack of interest in their loyal customers - 15 years of upgrading contracts and even getting an additional contract. This is the most disappointing experience EVER and that from a Company who advertises themselves as SA's No 1 Cellphone provider? HELL NO!! After my experience with them since October 2017 - that is a load of bull**** and false advertising!!! I will most definitely not advise anyone to use Vodacom or even expect any customer service from them, as the message their Call Centre Agents portray is most definitely that loyal customers are worthless to Vodacom!!!