LR
Lise R
1 reviews | Active since Nov 2015
10 Jan 2026, 10:45
Useless app, terrible service
Once again Vodacom manages to impress with their supreme inefficiency. The Vodapay app offers the option to swop to an eSIM. They immediately take the R25 from your account, but then tell you it was unsuccessful and to phone customer care. The customer care agent’s only advice of course is “go to a store”. Why have an app, and a service, if it doesn’t work at all? Useless all around. You think people have nothing better to do in a weekend than sit around in your store for hours, desperately hoping for someone competent enough to deal with the simple matter of a sim swop.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2026, 11:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2026, 11:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LR
Lise R's updateReviewer Update
11 Jan 2026, 14:49Your agent has responded to say they can only refund me by means of airtime on my number. That is complete ******* and it contravenes the CPA. You were unable to deliver the service for which I paid, and you are therefore liable for a refund in the same manner that payment was made.
I will not accept airtime instead of a refund.
I will not accept airtime instead of a refund.
LR
Lise R's update11 Jan 2026, 14:49
Reviewer Update
Your agent has responded to say they can only refund me by means of airtime on my number. That is complete ******* and it contravenes the CPA. You were unable to deliver the service for which I paid, and you are therefore liable for a refund in the same manner that payment was made.
I will not accept airtime instead of a refund.
I will not accept airtime instead of a refund.