RZ
Rael Z

1 reviews | Active since Sept 2016

30 Oct 2017, 17:47

Useless and unprofessional

For some unknown reason after over 12 years of be a client of vodacom's, THEY forgot to debit my bank account and THEY suspended my account. What a bunch of *****s especially the ones at the help desks, that couldnt help a **** in a thunderstorm. USELESS *****S

0
Replies (3)
Vodacom
Vodacom's reply31 Oct 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Oct 2017, 12:15
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

RZ
Rael Z's update31 Oct 2017, 12:33
Reviewer Update
Lesley As the old saying goes, “Talk is cheap” The sincerity in your email and contents thereof, is not only ****, but goes to show the emptiness of your company’s integrity. If I was explained your company’s change of policy in clear analytical English, this incident would not have happened. The loss of money to me personally exceeded into the 1000’s and you expect me to accept……..”any inconvenience caused” REALLY?????????????? I expect some form of compensation just like the same way your company operates MONEY MONEY MONEY. That’s all you give a **** about. I hope the same and worse displeasure caused to me finds itself to all the management staff of Vodacom. I plan to review my ratings with Hello Peter further explaining your flexing of corporate muscle and hiding behind call centres. PATHETIC & USELESS!!!!