Useless and Unhelpful!

My friend had the WORST service from Vodacom. "Most unhelpful business in the world! My cell phone was hacked, lost complete control on my phone. The hacker took over my whatsapp account and had access to everything on my phone. I’ve tried to block the sim using the help line 082 135, after several attempts unsuccessful, the next day I went to the Vodacom shop in Kolonnade mall, explained my situation to them and asked if they can assist me to block my sim card. I’ve been told because I have a pay as you go sim, I need to use the 082 135 number for assistance, I’ve explained that I was unsuccessful with it. The next day I’ve decided to do a sim swop to get control back on my number and with the whole process you have to answer some questions in order to complete a sim swop, it is with that process that a consultant told me that there has been a sim swop done on my number, the day it was hacked and I need to go back to the Vodacom shop to get this sorted. I was shocked, how can anybody just do a sim swop on random cell numbers with the type of “security” questions they ask. My conclusion – inside job! I’ve went back to Vodacom and again, no assistance! I’ve sent an email to their forensic analysis and still did not receive or heard anything back! Be careful with your phones, activate your sim pin and add as much security to your sim and mobile as possible!"