Useless and unhelpful

I thought Vodacom had a high standard of professionalism and protected consumers in order to mitigate the risks of unfair treatment. I have not been treated fairly by your agents and your company. Firstly they called me and **** to me about an upgrade, secondly your agents are very rude, thirdly they said the package will be collected and I'm still waiting. And I'm not getting any feedback or update from anyone from Vodacom which is very annoying if you ask me because I only work from home Mondays and Fridays so by not communicating with me just leaves me not knowing when I should expect the package to be collected. I want this router to be collected and the money charged to be reversed ASAP please!!!!!!!!!!!!