Useless and selfish Vodacom

So for over a year Vodacom has been aware of the problem that our area (65km from the nearest city) looses signal for hours on end and when there is Load shedding it is worse.... So at 6pm the electricity went off and so the signal went with it and now 11:21 still no signal in that area, when you call the call center to log a call they say get an alternate number then your problem is solved and wait for it the reference nr goes to the cell nr which has no signal and then you get told to find a way to contact the people in the town so they can find signal and give you the reference nr. So I would just like to know if the CEO is going to pay up in court when everybody who encountered an emergency and could not even phone an emergency service to assist sues their pants off of them just because they don't want to dip into their fat bonuses and replace batteries at the cell towers so that people can get some sort of a signal.