Useless and pathetic

<p>I have been using vodacom since I got my first phone, which is some many years ago so I guess you can call me a loyal customer. Saturday my cellphone number was sim swapped and like any normal person I called 082 111 to have it cancelled as I did not authorize it, the gentleman I spoke to seemed "Oh so eager" to help and told me it was stopped, I was at work so I continued on with my day after rating his service, only to find that about an hour later my cellphone had no signal and was "not registered on network". I was furious and called vodacom from my work line to which the new consultant simply told me "it was already processed when you called earlier, what would you like me to do." That attitude added to my frustration and is utterly unacceptable. During this time the person vodacom allowed to do a simswap with my number had transferred several thousands of rands out of my account, thanks for that vodacom ! Therefore I am highly disgusted and will NEVER recommend that anyone use vodacom and even a 1 star rating is generous!</p>