1 reviews | Active since May 2017
<p>I went out of the country on the 21st of March and I put my roaming on. I came back on the 28th of April only to find that my SIM card is not working. So I went to a vodacom outlet and asked for help, to which the lady told me there's nothing she can do on her side I must call customer care. I called them and at the 1st the lady from customer care tried her best to help but none of the options solved my problem. I then tried another vodacom store and still had the same response. Now the store doesn't know what is wrong with my SIM card, the service provider also doesn't know. I have airtime and data but I can't use it. I fear that it will get to a point where it expires and I would have lost the money that they take every month from my account. I am very disappointed because I've been with Vodacom for so long and they can't even make it a priority to fix my problem. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So someone called me. I can't remember their name but that person from vodacom said he'll call me back after 10 minutes and never did. Is it really that hard to just get some service delivery??? This is really pathetic
So someone called me. I can't remember their name but that person from vodacom said he'll call me back after 10 minutes and never did. Is it really that hard to just get some service delivery??? This is really pathetic
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