PN
Paula N

1 reviews | Active since Mar 2018

04 Apr 2018, 10:02

USELESS AND *********** *******!!!

You guys are useless!!! I have called Cellsure and no one is answering.

Why have you increased my phone's insurance by R30 rand without telling me?

I need you to refund it as ni where on my contract says the fee will change or will increase.

What would have happened if there was no money???

0
Replies (3)
Vodacom
Vodacom's reply04 Apr 2018, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2018, 11:20
Official

Good Day

Kindly note that your complaint has been escalated to the management of the relevant department who will be contacting you with further feedback. .

Regards

Dominic

Vodacom
Vodacom's reply05 Apr 2018, 15:28
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic