PO
Pieter O
1 reviews | Active since Nov 2015
15 Mar 2022, 13:53
Useless and *********** service
Vodacom has no cusomer care service. My services has been suspended even though my wife requested for the debit order to be debited again. She also spoke to Vodacom which assured her that it would be arranged. The debit was never debited. We then paid the full amount on the 5th of March via the vodacom mobile app which we were told later that tjat function doesnt work again by vodacom. My wife then sent through the Proof of payment and they yet again asuured her that they would sort it out needless to say my services is still suspended.
This is unacceptable practice by vodacom as I have paid my account and cant use the services we paid for.
This is the worst and usless service I have ever had.
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Replies (2)
Vodacom's replyOfficial
15 Mar 2022, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2022, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PO
Pieter O's updateReviewer Update
17 Mar 2022, 12:55And just like I thought nothing has changed. My account is still in arrears because nobody in Vodacom knows how to allocate a payment. There isnt even words for how poor you service is because there is no service. And dont even reply if you want to tell me to wait. Because in 3 weeks Vodacom could not sort out one simple task of allocating a payment. This is unacceptable and if thos isnt sorted by this afternoon i will report Vodacom to the consumer council and the ombudsman
PO
Pieter O's update17 Mar 2022, 12:55
Reviewer Update
And just like I thought nothing has changed. My account is still in arrears because nobody in Vodacom knows how to allocate a payment. There isnt even words for how poor you service is because there is no service. And dont even reply if you want to tell me to wait. Because in 3 weeks Vodacom could not sort out one simple task of allocating a payment. This is unacceptable and if thos isnt sorted by this afternoon i will report Vodacom to the consumer council and the ombudsman