PC
Pierre C

1 reviews | Active since Jan 2017

28 Jan 2017, 05:26

Useless and ***********

<p>On the 17th of January I logged a complaint about Vodacom. This was regarding my accounts that has been closed with vodacom but I am still being billed at the end of each month. On the 18th of January imI received a reply from Vodacom on Hello Peter stating that one of their consultants will contact me shortly etc. etc. etc. The same old excuse i have been hearing for about 10 months. What should i do to get this sorted out? It is the end of the month so i guess my arrears amount according to vodacom will just be more now. Where it is supposed to be closed as my accounts were settled in August 2016. </p> <p>Please help me.. I thaught that Hello Peter is such a good place to log complaints but it looks like ill have to sit on this site for abother year or 2 before i am being helped.. These *****s are going to black list me if this problem is not sorted out soon..</p> <p> </p> <p>Please help..</p>

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Replies (2)
Vodacom
Vodacom's reply28 Jan 2017, 06:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jan 2017, 11:46
Official

Dear Client

Please accept our sincere apologies for the delay in this regard.

Your query is in hand with with Accounts and Cancellations Team. We have requested that the matter be expedited and that feedback be provided as soon as possible.

Kind regards

Vodacom Consumer Website Team