1 reviews | Active since Jan 2017
Useless and ***********
<p>Since May 2016 i have been incorrectly billed.. double billed on my contracts etc. I have logged several service requests, got in my car and drove to vodacom head office in Midrand and still no answers and the situation remained unchanged. A beautiful building filled with incompetence. I have been on the phone for over 37 Hours since May 2016 and up untill today still no change or answers. In August 2016 i cancelled all my contracts with Vodacom and ported out to Cel C. In order for me to port out i had to settle my contracts which was fair.. i paid an amount of just over R19000 to settle my accounts and my numbers were ported out. This means that my time with Vodacom has ended. Or so i thaught.. i just received a bill of over R6900 that is in arrears but according to my cancellation quotations the amount that i have paid was the full amount. I have been receiving iritating threatening calls from vodacom stating that if i dont pay i will be handed over. When will this nonsense stop?? I paid what i had to.. according to vodacom retention centre they can see i have paid the full amount but it is not registered on their system that my contracts has been terminated. But they can not help me.. so another service request is logged for them to cancel everything and contact me.. it has been more than a month and no response. This **** will get me black listed and give me a horrible credit rating which i feel is not my fault. I refuse to give Vodacom another cent as i have paid my part. They still owe me the money for the double billing. Im willing to lose that money if this **** can get sorted out and stop.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
